All Playful Cat Pole Wear items ship from our headquarters in Perth, Western Australia.
As most of our pieces are handmade to order, please allow 3-7 business days for order processing and dispatch. This timeframe may be slightly longer than standard retail stores due to the custom nature of our products.
If you require your order urgently, please contact us directly before placing your order and we will do our best to assist.
Australian Orders
All Australian orders are shipped via Australia Post and include tracking.
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Regular Parcel Post: $10.00 (free domestic shipping on order over $100.00 AUD)
Estimated delivery: 7-12 business days -
Express Post: $17.00
Estimated delivery: up to 3 business days
Please note that deliveries to rural or remote areas may take longer.
Once your parcel has been dispatched with Australia Post, delivery times are outside of our control. For tracking updates or delivery enquiries, please contact Australia Post directly using your tracking number.
International Orders
We offer worldwide shipping for a flat rate of $28.00 AUD.
Estimated delivery times for most international destinations are 3-6 weeks, however this may vary depending on the destination country and local postal services.
Express International Shipping
Need your item sooner?
International customers can select Express International Shipping for $45.00 AUD, which includes courier delivery with an estimated arrival of 1-3 weeks depending on location.
Customs & Import Taxes
Some countries may charge customs duties, import taxes, or additional fees when your order arrives.
These charges are determined by your country’s customs authority and are the responsibility of the buyer. Playful Cat Pole Wear has no control over these charges and cannot be held responsible for customs delays, duties, or taxes applied by the destination country.
Please note that our shipping fees cover transportation only and do not include any potential import charges5
